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We celebrate the first anniversary of the Donate a Kuranda Bed program |
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Friday, 10 December 2010 |
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Help us celebrate the Donate a Kuranda Bed Program in Australia one year on. |
Back in November 2009 we officially launched the "Donate a Kuranda Bed" program. We have seen some great success with the shelters who have already signed up to the program. The aim of this program is for the general public to donate a Kuranda Dog Bed to a Shelter or Pound of their choice. Already Animal Shelters around Australia are joining the program (see a list of shelters below) with many more expressing a desire to join. Do you want to add your favourite animal shelter to the program? Then send us an email at info@therian.com.au.
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Why one client stays ... and stays ... and stays |
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Thursday, 27 May 2010 |
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This pet owner shares what makes her veterinary practice special
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Figures are in, pampered pets cost owners $25,000 |
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Monday, 10 May 2010 |
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A recent Bankwest study found NSW dog owners spend an average of more than $25,000 on their pooches over their lifetime - and that doesn't include the initial purchase price.
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Dreaming of building? Establish concrete goals |
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Thursday, 06 May 2010 |
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Ask yourself these questions, and answer honestly, to make sure your vision is feasible
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What to do if your pet gets poisoned |
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Thursday, 06 May 2010 |
Information from your veterinarian Your pet has just ingested something toxic. What do you do? First, take a deep breath.
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Discounts: manage them well to protect your bottom line |
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Thursday, 21 January 2010 |
To discount or not to discount - that is the question. But what is the answer? 
Your practice may have the highest prices around, but if discounts aren't logical and controlled, all the fee increases in the world won't help cash flow.
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Employees may perform better in smaller groups |
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Thursday, 21 January 2010 |
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A new study shows that more competitors doesn't necessarily result in stronger competition.
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Look at the pros and cons of different client payment methods |
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Thursday, 21 January 2010 |
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Dr. Karl Salzsieder explains the pros and cons of alternative methods of client payments. 
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How to complain the right way |
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Thursday, 21 January 2010 |
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A carefully worded complaint can transform a negative into a positive. Here are five ways to switch fault-finding into fix-finding.
"That's not my job." "The boss likes her better." "I do all the work." Sound familiar?
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10 ways to build a green veterinary hospital |
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Thursday, 21 January 2010 |
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Building green is all the rage, but it can be tough to see through the fog of hazy information and ideas. Here's a guide to clearing the air and creating your dream earth-friendly hospital.
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4 tips you can take to the bank |
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Thursday, 14 January 2010 |
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A tip seems like just a little thing - a sliver of advice you can put into action in a moment, an hour, a day, or a week. But this little step can also inspire you and give you the energy to keep going when the road looks all uphill from here. These days many of you could use a tip or two on raising your revenue and managing your business better. Here are four.
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Service calls: 5 strategies to inspect and improve customer service |
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Thursday, 14 January 2010 |
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If your practice's client service moments aren't perfectly polished and you figure your customer service techniques might have a screw loose, you've hit the nail on the head. Customer service is making a comeback in the retail sector - and your facility needs to pay attention.
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Zap zoning headaches |
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Thursday, 14 January 2010 |
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 Whether you're planning on building new or renovating an existing space, be aware of potential restrictions, so be prepared.
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7 Deadly Sentences! |
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Thursday, 14 January 2010 |
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Saying the wrong thing to co-workers or clients kills your ability to foster productive working relationships. Avoid these cursed comments to keep strong bonds alive.
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Time is running out for the business tax break |
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Friday, 27 November 2009 |
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Products that qualify include most of the Mason Animal Enclosures, VSSI Veterinary Equipment and the Kuranda Dog Beds.
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10 ways to beautify your practice |
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Friday, 20 November 2009 |
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You can accomplish a lot with a little investment and boost your client traffic up to 30 percent. Here are some creative ways to spiff things up. Tame wayward extension cords, tend to neglected landscaping, rebuild the porch, de-clutter countertops are just a few suggestions!
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New cat facility at The Lost Dogs' Home |
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Wednesday, 18 November 2009 |
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The Lost Dogs’ Home has been providing care for lost, stray, injured and abandoned dogs since 1910.
In 1986, the Home first started providing shelter and adoption services for cats. Now, more than 20 years on, The Lost Dogs’ Home takes in more cats than dogs, approximately 11,000 cats every year, and has begun plans to build a new state of the art Cat Shelter.
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Smart Storage Solutions |
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Monday, 16 November 2009 |
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Storage -the bane of all veterinarians. Even when there seems to be plenty of storage space built into a brand new hospital, it is never enough. Now that you have the opportunity to think about planning your new or remodelled hospital, it is time to tackle the storage problem again. In order to form a more effective strategy, it is important to understand how goods and materials move around a veterinary hospital. You will discover that virtually all of your storage needs relate to material handling.
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Environmental Design, Sustainability and the Bottom Line |
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Monday, 16 November 2009 |
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Considerations during the design and construction process
Environmental design, green building, LEED and sustainability are the current buzz words in the construction industry. What do these terms mean? How do they get included in the design process for a new building? And how do these considerations fit with the overall costs of a project?
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Responding to Tomorrow’s Challenges |
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Monday, 16 November 2009 |
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Economic events and societal evolution around the globe over the past ten to fifteen years have been building like a volcano, and the eruption is coming to life in real time right now. With our worldwide on-line society, environmental awareness and a highly educated population, and the fire in the volcano only burns hotter. Each of our lives, both private and professional, is influenced in a direct way.
We will address how these events effect Veterinary Practice, in particular from the physical plant perspective.
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